Delete Your Account
You can delete your Roaming Kiwi account at any time, from the app, the website or by emailing us.
In the Roaming Kiwi app
Go to Profile → Settings → Account → Delete account and confirm. If you haven't signed in recently, we'll email you a code to confirm it's you.
On the website
Sign in, then go to Account settings and choose Delete account.
By email
Email support@roamingkiwi.nz from the email address on your account and ask us to delete it. We may ask you to confirm it's you, and we'll email you once it's done.
What we delete
- Your name and email address, removed from your account
- Your saved payment cards
- Your sign-in methods, including Sign in with Apple, Google and Facebook, and all your signed-in sessions
- Your app notification settings and eSIM nicknames
- The link between you and any reviews you've written
What we keep
We keep your order records, including the name and email address on each receipt, as New Zealand tax law requires. Our payment provider, Stripe, also keeps payment records under its own legal obligations. See our Privacy Policy for details.
Active eSIMs
You can't delete your account while one of your eSIMs is still active, so you don't lose access to data you've paid for. You can delete it once your eSIMs have expired.