How to Delete Your Account
Follow these steps to permanently close your Roaming Kiwi account and remove your personal data.
Before You Start
Deleting your account is permanent and cannot be undone. Before you proceed, please be aware of the following:
- Active eSIMs must expire first. You cannot delete your account while you have active eSIM plans. Wait until all your eSIMs have expired or been cancelled before proceeding.
- Saved payment methods will be removed. All cards and payment methods saved to your account will be permanently deleted from Stripe, our payment processor.
- Your data will be erased. Your personal information will be anonymised in accordance with our privacy policy. Order history is retained for legal and tax purposes but will no longer be linked to your identity.
- You can re-register later. After deletion, your email address will be freed and you can create a new account at any time. Your previous order history will not carry over.
Steps to Delete Your Account
- 1
Sign in to your account
Go to roamingkiwi.nz/auth/signin and log in with your email and password, or use your passkey.
- 2
Navigate to Account Settings
Once signed in, go to Account → Settings. You can also access this from the navigation menu in your account area.
- 3
Scroll to the Danger Zone
At the bottom of the Account page, you will find a Danger Zone section. Click Delete account to expand the deletion panel.
- 4
Confirm your identity
If you signed up with a password, you will be asked to enter your current password to confirm the deletion. If you use a social login (e.g. Facebook) or passkey authentication, you will be asked to type delete my account as confirmation instead.
- 5
Click “Close my account”
Click the Close my account button. Your account will be permanently deleted, all saved payment methods removed, and you will be signed out immediately.
What Gets Deleted
| Data | What happens |
|---|---|
| Account credentials | Permanently deleted (password, passkeys, sessions) |
| Saved payment methods | Permanently deleted from Stripe |
| Personal information | Anonymised (name and email disassociated) |
| Order history | Retained for legal/tax purposes, unlinked from your identity |
| eSIM records | Retained for carrier compliance, unlinked from your identity |
Troubleshooting
“You have active eSIMs”
You need to wait for all your eSIM plans to expire before deleting your account. The error message will show when your last eSIM expires.
“Incorrect password”
Make sure you are entering your current account password. If you have forgotten it, contact support and we’ll help you regain access before deleting your account.
I signed up with Facebook or a social login
If you signed up using a social login and do not have a password set, you will be asked to type delete my account instead of entering a password. This confirmation is case-insensitive.
Need help?
If you are unable to delete your account or need assistance, contact our support team and we will process the request for you.